Privacy Policy

Effective Date: [Insert Date - e.g., November 4, 2025]

This Privacy Policy describes how Living Not Dreaming ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.livingnotdreaming.com.au (the "Site").

1. What Personal Information We Collect

We collect various types of information to provide and improve our services to you.

Type of Information	Examples of Data Collected	Purpose of Collection
Identity/Contact Data	Name, billing address, shipping address, email address, phone number.	To process and fulfil your orders, communicate with you about your purchase, provide customer support, and for marketing (if you opt-in).
Financial Data	Payment information (e.g., credit card numbers, PayPal details).	To process your payments. Note: This information is typically handled by our payment processor ([e.g., Shopify Payments, Stripe]), and we do not store full card details.
Commercial Data	Purchase history, order details, products viewed, wish list items.	To manage your customer account, process returns, and improve product offerings.
Technical & Usage Data	IP address, browser type, operating system, pages viewed, time spent on pages, referral source, device identifiers.	To operate and improve the Site, analyse site usage, prevent fraud, and maintain security.
Marketing Data	Preferences in receiving marketing from us and our third parties, communication preferences.	To send you promotional materials (if consented) and manage your subscription.

2. How We Collect Your Personal Information

We collect personal information from the following sources:

Directly from You: When you place an order, create an account, subscribe to our newsletter, respond to a survey, or communicate with us directly.
Automated Technologies: Through the use of cookies, web beacons, and other tracking technologies when you browse the Site.
Third Parties: From service providers, such as payment processors, shipping carriers, and analytics providers.

3. How We Use Your Personal Information

We use your personal information for the following primary purposes:

Service Delivery: To process your transactions, fulfil your orders, and manage returns and exchanges (in accordance with our Return Policy).
Communication: To send you updates regarding your order status, respond to your inquiries, and send administrative notices.
Marketing & Advertising: To send you promotional emails, advertisements, and special offers if you have consented to receive them. You can opt-out at any time via the unsubscribe link in the email.
Site Improvement: To monitor and analyse trends, usage, and activities in connection with our services, and to personalise your experience.
Security: To protect the security and integrity of our Site, prevent fraud, and comply with legal requirements.

4. Disclosure of Personal Information

We may share your personal information with third parties in the following circumstances:

Service Providers: We share necessary information with third parties who perform services on our behalf, such as:
- Payment processing providers (e.g., PayPal, credit card companies).
- Shipping and logistics companies (e.g., Australia Post, couriers).
- Marketing and advertising platforms (e.g., Google, social media).
- IT and web hosting providers.
Legal Compliance: When required to do so by law, court order, or governmental authority, or to protect our rights, property, or safety.
Business Transfers: In connection with a merger, sale of company assets, or acquisition of all or a portion of our business by another company.
Overseas Disclosure (APP 8): In the course of operating our business, we may disclose personal information to overseas recipients, for example, to cloud service providers and e-commerce platforms. We take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with the Australian Privacy Principles.

5. Cookies and Tracking Technologies

We use cookies to enhance your experience, gather general visitor information, and track visits to our Site. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. However, if you turn cookies off, some of our services may not function properly.

6. Access, Correction, and Complaints (APP 12 & 13)

Access and Correction:

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate, incomplete, or out-of-date information.

To make an access or correction request, please contact us using the details below.

Making a Privacy Complaint:

If you believe that we have breached the Australian Privacy Principles, or if you have any concerns about our handling of your personal information, please contact us immediately.

We will acknowledge your complaint in writing within [Insert a Reasonable Time Frame, e.g., 7 days] and will investigate and respond to the complaint within a reasonable time, usually within 30 days.
If you are dissatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

7. Security of Personal Information (APP 11)

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. This includes:

Implementing physical, electronic, and managerial security procedures.
Using secure server software (SSL) to encrypt sensitive information.
Regularly reviewing our information collection, storage, and processing practices.

8. Retention of Personal Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

9. Contact Us

If you have any questions about this Privacy Policy, our information handling practices, or would like to exercise your rights, please contact us at:

Living Not Dreaming

Website: www.livingnotdreaming.com.au

Email: info@livingnotdreaming.com.au