Overview
At Living Not Dreaming, your satisfaction is important to us. We understand that occasionally you may need to return a product. This policy outlines our procedures for both 'Change of Mind' returns and returns for 'Damaged Goods'.
1. Change of Mind Returns
We accept returns for 'Change of Mind' under the following conditions:
A. Returns within 14 Days
- Eligibility: You may return items for a refund or exchange if the request is initiated within 14 days of the delivery date.
- Condition of Goods: Items must be unused, unwashed, and in the same condition that you received them. They must also be in the original packaging with all tags attached.
- Return Postage: For all change of mind returns requested within 14 days, the customer is responsible for covering the cost of return postage.
B. Returns after 14 Days
- Timeframe: If a return is requested for 'Change of Mind' after the initial 14-day period, it will be subject to a 20% restocking fee.
- Restocking Fee: The 20% fee will be deducted from your total refund amount.
- Return Postage: The customer is responsible for covering the cost of return postage.
How to Initiate a Change of Mind Return:
- Contact us at info@livingnotdreaming.com.au with your original order number and the reason for the return.
- Once your return is approved, you will be provided with a return address.
- Please send the item back using a traceable postage method.
2. Damaged Goods Upon Delivery
We take utmost care in packaging our products, but in the unlikely event that your goods arrive damaged, we will gladly arrange a replacement and cover all associated costs.
- Reporting Damage: You must notify us immediately upon receiving a damaged item, preferably within 48 hours of delivery.
- Evidence: Please include photographic evidence of the damage to the item and the packaging in your initial contact.
- Resolution: If the goods are confirmed as damaged upon delivery:
- Return Postage: We will cover the cost of the return postage for the damaged item.
- Replacement: A direct replacement will be shipped to you at no additional cost.
- A refund will only be offered if a replacement is unavailable.
How to Initiate a Damaged Goods Return:
- Contact us immediately at info@livingnotdreaming.com.au with your original order number.
- Attach clear photos showing:
- The damaged product.
- The outer packaging (including any visible shipping labels).
- We will assess the damage and provide you with instructions and a prepaid shipping label to return the item.
Important General Information
- Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange.
- Refunds (if applicable): If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days (usually 5-10 business days).
- Sale Items (if applicable): Only regularly priced items may be refunded. Sale items are considered final sale unless they arrive damaged.
